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Casio Exilim EX-G1 Point & Shoot Digital Camera - Black EX-G1BK Digital Cameras.../ Casio Exilim EX-G1 12.1 MP Slim-line Endurance Digital Camera with 3x Optical Zoom (Black) / parts new and usedCasio Exilim EX-G1 12.1 MP Slim-line Endurance Digital Camera with 3x Optical Zoom (Black)
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Casio Exilim EX-G1 design flaw : Casio Exilim EX-G1 12.1 MP Slim-line Endurance Digital Camera with 3x Optical Zoom (Black)
This camera is not waterproof as advertised. It has 2 compartments. One is for the battery, the other for the memory card. The door to the battery compartment requires 2 hands to open. The door to the memory card compartment opens seemingly on its own. It is a knob with little cogs located in very close proximity to most of the other controls for the camera that evidently turns easily without the user being aware. Unfortunately it opened the second time we had the camera in the water. This occurred while we were on our honeymoon and as a result we lost the pictures we had taken thus far and were left without the camera we had purchased expressly for the trip.
Casio refused to do anything for us stating that it was due to operator error. We were told that we "must have opened the compartment door." Why we would have intentionally opened the compartment door prior to entering the water is beyond me. We are now out $300, a camera and many pictures that cannot be replaced. Up until the time this occured we were very excited about the camera and had been showing it off and talking it up to family and friends. Now we are left with a very poor opinion of Casio, their products and their customer service.
I see that others have had the same experience with this camera in th short time since its release. This indicates to me a design flaw in the location/mechanism for the compartment door. It is my belief that Casio should do the right thing, admit they have a problem and compensate those of us who purchased their camera in good faith expecting a quality product that would serve us for the purposes for which it was advertised.
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